R2A Watches Frequently Asked Questions (FAQ)

Here at R2A Watches, our valued customer are frequently asking these questions about our watch brands, shipping info, fees, ChronoBux program and much more. We are happy to answer any questions you may have that are not answered on this page. Always feel free to call us at (877) 486-7865 or fill out our online contact form.

Is R2A Watches an authorized retailer for Vostok-Europe, Sturmanskie, and the other watch brands on the site?

Yes. Not only is R2A an authorized watch dealer, we are also the official North American distributor of Vostok-Europe, Sturmanskie, Tsikolia, Poljot and all the other watch brands on our site. We are also the owners of the Pramzius watch brand.

Are all R2A watches guaranteed to be new and covered by a warranty?

We sell only new watches unless SPECIFICALLY and very clearly stated otherwise on the listing. Any imperfect watches or previously worn watch will be sold at lower prices and detailed as to condition in the description.

All regularly listed watch will be 100% new. And, as we are also distributors, we turn over our watch stock every 90 days or so, which means you are always likely to get fresh stock in from our manufacturers.

All our watches are covered by a 2-year North American warranty with repairs completed here in the United States. You can find more info on our Watch Warranty Page.

What are R2A Watches’ shipping rates and fees?

Based on years of experience, we have chosen to use USPS for all individual sales on our website and we use signature confirmation service to make sure your package is safely received. You can request shipping without signature, but then we have no responsibility for stolen or misrouted shipments. All orders over $199 include free shipping in the United States.

Does R2A ship watches internationally?

Yes, however, we are unable to ship Vostok-Europe to the European Union. All other brands ship worldwide and Vostok-Europe watches can be shipped to non-EU countries. We are NOT responsible for ANY taxes or import fees you may incur by ordering from the USA. It is the buyer’s responsibility to investigate the importation charges that may apply for their respective country.

Where can I learn more about the watch brands R2A sells?

We work hard to have voluminous information about our watches available right here on our site. That said, if you want to learn more, our closed group Vostok-Europe Timepieces VET on Facebook and our YouTube channel are great places to learn more.

Where are Vostok-Europe, Sturmanskie, and the other watches R2A sells built?

That varies a great deal depending upon the brand. We represent brands from Lithuania, Russia, The Republic of Georgia, Switzerland, Hong Kong and more. Each brand assembles their watches in their home country and source components from all over the world. For instance, Vostok-Europe and Sturmanskie are manufactured and hand-assembled in Lithuania and Russia respectively.

Who owns R2AWatches?

R2A Watches has been family-owned and operated since 1999. We are a small company that takes great pride in having a personal connection with our customers. We want to build long term relationships with our customers by providing quality products and offering personal contact and support when they have any questions, comments or concerns. Please always feel free to contact us at (877) 486-7865 or if you’re in the area visit us at our showroom at 199 Old Hartford Rd Unit 4, Colchester, CT 06415.

What is the ChronoBux Watch Rewards Program?

ChronoBux is our exclusive, membership watch rewards program. For every dollar spent on R2A products, you get 5% of the order value in ChronoBux. You can use the points to exchange for cool swag and other items, even watches. You can find our more info and sign up on the ChronoBux page.

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